Refund policy

Returns & Refunds

We want you to be happy with what arrives. If you are not, you have 30 days from delivery to return it.

What can be returned

Items must be unused, in their original packaging, and in the condition you received them. Sets must be returned complete — all pieces included.

How to start a return

Email support@lanorahome.com with your order number and a short note about what you are returning. We will reply with a return authorization and the address to ship to.

Return shipping

If the item arrived damaged, defective, or is not what you ordered, we cover return shipping and send a replacement or full refund — your choice.

For a change of mind, return shipping is the customer’s responsibility. Original shipping charges are not refunded.

Refunds

Once your return reaches us and passes inspection, we issue the refund to your original payment method within 5 business days. Your bank may take a few days more to post it.

Damaged in transit

Glassware and ceramics can break in shipping. If yours did, photograph the item and the box and email us within 7 days of delivery. We will replace it at no cost — no return needed.

Exchanges

The fastest route is to return the original for a refund and place a new order.

Not returnable

Gift cards, and any item returned after 30 days or showing signs of use.

Questions before you buy? Email us — we would rather answer first than process a return later.