Frequently Asked Questions

Shipping

How much is shipping?
$9.95 standard, and free on orders over $99.

How long will it take?
We pack within 1–2 business days, then 3–7 business days in transit. You get a tracking number when it ships.

Do you ship outside the US?
Not yet. We ship across the United States, including Alaska and Hawaii.

Returns

What is your return window?
30 days from delivery, for unused items in original packaging.

My order arrived broken.
Photograph the item and the box and email us within 7 days. We replace it at no cost and you do not need to send anything back.

Who pays return shipping?
We do, if the item was damaged, defective or wrong. For a change of mind, it is on you.

Cookware

Will this work on my induction cooktop?
Only the products that say so on the page. Look for Induction compatible in the feature list — currently the Rondure Induction set, the Meadow Induction set and the Classic Induction low pan. Everything else works on gas, electric and ceramic.

Is the non-stick coating safe?
Our pure ceramic line is free from PFOA. Use medium heat — no non-stick surface benefits from being run empty on a high flame.

Can I put it in the dishwasher?
Yes for the granite, ceramic and stainless cookware. Let pans cool first — thermal shock is what warps a base.

What utensils should I use?
Wood, silicone or nylon. Metal utensils will eventually cut any non-stick coating, ours included.

Tea sets and glassware

How many pieces are in an 18-piece set?
Six glasses, six saucers and six spoons — service for six.

Are the tea glasses dishwasher safe?
They are, but we recommend hand washing anything with a gold, titanium or matte finish. Dishwasher detergent is abrasive and metallic finishes dull over time.

Can I pour boiling water straight in?
Yes — the glass is heat-resistant and made for exactly that.